Service Level Agreement (SLA)
Uptime targets and reliability standards for the Moebius Order global infrastructure.
Uptime Commitment
Moebius Order guarantees a 99.9% uptime for core Edge API Gateways. This is verified by the Flash Programs consensus network.
Latency Standards
Handshake latency within the global mesh is targeted at < 50ms for North American and EU clusters.
Reliability Tiers
| Service Category | Target Uptime | Status Verification |
|---|---|---|
| Edge Network | 99.99% | Triple-Handshake |
| Identity Services | 99.95% | SOC Audited |
| Data Storage | 99.9% | Mesh Sync |
Maintenance Exclusions
Scheduled maintenance windows announced 24 hours in advance are excluded from the official SLA calculations. All such windows are logged in the public Reliability Archive.